A. Warranty and Returns
BeNeDu Racing always strives for maximum customer satisfaction and excellent service.
The warranty can only be claimed:
If it appears that the items are already defective upon delivery
For incorrectly sent articles
For missing items
If there is one of the points mentioned, please contact us within 14 days at the latest or complete the return form.
2. General return options
For distance purchases (such as via an online store) a statutory trial period of 14 days applies. This so-called "right of withdrawal" means that in principle you can return everything you buy from us within 14 days (counted from the date of receipt) without giving reasons, after which you will receive the purchase amount back. The condition is that the item is undamaged and not used. Of course you may first assess and / or fit the articles you ordered, unless stated otherwise.
If you want to exchange the item for a different color or size, then shipping costs will be charged again.
Clothing and Helmets that are no longer provided with the original seal can no longer be returned.
Return shipments must be sent in the original packaging.
3. Return exceptions
Pay attention! The following items, regardless of whether the package is opened or not, cannot be returned (this is also legally determined):
Complete engines (new and used)
L3 Laser systems
Rotax Max parts
Tony kart parts
Balaclavas, helmets and clothing
Laptimers (Mychron and Alfano)
Electrical equipment and the like with a seal provided packaging and / or seal has been broken
These Items can only be returned if the item appears to be defective upon delivery. These products must be complete and are - as far as reasonably possible - in original condition and factory packaging.
Defects must be reported to BeNeDu Racing within 14 days of ordering. You can do this by filling in our return form.
Pay attention! You must prove that the delivered items were returned on time, for example by means of proof of shipment.
Defective returns without a return form, an incomplete return form or not sent within 14 days will not be processed and the item will be returned to you at your expense.
In general, we will refund the purchase amount within 30 days after receipt of the returned items. We will pay you back with the same payment method that you used to pay us. we do not reimburse shipping costs.
Pay attention! We will only refund the due amount of your returns if the product has already been received in good order and the product (s) has been returned in accordance with the conditions.
5. Instructions for cancellation / return
You have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the (last) good.
To exercise the right of withdrawal, you must contact us
Haftenkamper Diek 29
Inform you of your decision to revoke the agreement via an unambiguous statement (eg in writing by mail or e-mail). You can use our return form for this, but you are not obliged to do this.
To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
You can return the goods to us without delay, but in any case no later than 14 days after the day on which you informed us of the decision to cancel the agreement. You are on time if you return the goods before the period of 14 days has expired. Keep your proof of return carefully when you deliver your package.
You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and operation of the goods.
Consequences of the cancellation
If you revoke the agreement, you will receive all payments that you have made up to that point, excluding delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) without delay and in any case, no later than 30 days after we have been informed of your decision to withdraw from the agreement. We will pay you back with the same payment method that you used for the original transaction